Refund Policy

Last updated: November 5, 2026 · Version 1.0

✅ 14-day money-back guarantee on all course purchases with less than 20% completion — no questions asked. Refund costs are borne by the Platform and do not affect the Instructor's settled earnings for other orders.

1Course Purchases (Marketplace)

Situation	Eligibility	Refund Amount
Within 14 days of purchase, <20% of content completed	✅ Eligible	100%
Within 14 days, ≥20% completed	⚠️ Case-by-case	Partial (pro-rated)
After 14 days	❌ Generally not eligible	—
Course removed by Platform for policy violation	✅ Always eligible	100%
Duplicate / accidental purchase (unviewed)	✅ Eligible anytime	100%

课程购买后 14 天内、学习进度低于 20% 可全额退款；平台下架违规课程时无条件全额退款。

2Demand Orders (Custom Tutoring)

Demand order payments are held in escrow by the Platform and released to the Instructor only after you confirm delivery:

Before the Instructor starts — cancel anytime for a 100% refund.
During delivery — disputes are mediated by the Platform; refund is pro-rated based on delivered milestones.
Instructor fails to deliver on time — 100% refund.
After you confirm delivery — funds are settled; refunds require evidence of material non-conformity with the agreed scope.

需求订单采用担保交易：款项由平台托管，确认交付后才结算给讲师。讲师未按时交付 → 全额退款。

3How to Request

Email [email protected] with your order number, or use the Refund button in your Student Center.
We respond within 2 business days; approved refunds are returned via the original payment method within 7 business days (WeChat Pay / Alipay / card).

4Abuse Prevention

Accounts with repeated refund abuse (e.g., completing courses then refunding) may lose refund eligibility and face account review.

5EU Consumer Rights

EU consumers have a statutory 14-day withdrawal right for digital content; by starting to watch course content you acknowledge that immediate delivery begins and the statutory right is exercised through Section 1 of this policy on equal or better terms.

Refund Contact
Email: [email protected] · Response within 2 business days